terms and conditions

Disclaimers

1. Any assistance we may be asked for by customers to help calculate the quantity of tiles needed for a specific floor area, is only for your guidance and we are not responsible for any over or under measurements

2. Any advice we may give of a technical nature is only for your guidance and therefore we will not be held responsible for any problems that arise with the floor.

We are importers and distributors of flooring products, we are not flooring contractors, and can only give advice for customers own decisions. Basic product and laying instructions are given with each order, but you must then relate these instructions to the composition of your specific floor area. You should always consult specialist sources e.g. DIY Handbook before laying the floor.

Delivery of Goods

Goods are delivered by a firm of national carriers. It is your responsibility to inspect the goods on delivery to make sure there is no damage or shortages. After delivery we cannot be held responsible for damage or shortages or goods incorrectly delivered. We do give just a 3 day period after delivery for you to report something you could not be expected to be aware of a time of delivery.

It is the responsibility of the delivery vehicles to unload the goods off the vehicle but they cannot carry goods into customers premises due to insurance guidelines.

It is assumed that the front door to your premises is easily accessible by lorry and if not you will advise us at the time of ordering. For delivery problems - due to an inadequate address or extra time needed to unload - there may be extra charges by the carriers which will be passed on to the customer.

We reserve the right, in the unlikely event of damaged or unsatisfactory goods for any reason, if we are in fact responsible, to refund the costs of the goods and not send replacements.

Return of Goods

Most of our products are ex-stock, but some are 'Special' orders, which cannot be returned. No goods may be returned without agreeing the service charge to cover our transport and administration costs. Returned goods are entirely the responsibility of the customer and credit can only be given for goods received back in perfect condition. There is normally a 25% restocking charge for minimum of £10.

Prices

These are subject to change without notice and will be confirmed at the time of placing an order

Product Variation

Cork is a natural product and there will always be variations. Please check all products in daylight before laying. As a professional supplier of cork we take all possible steps to minimise these variations; but remember it is the natural variations that makes cork an attractive product.

Cork can be affected by sunlight which may lighten the appearance gradually over several years.

Being a natural product there may be slight size variations but within a premitted tolerance of ±0.3%.

Cork, being the bark of teh cork tree, is combustible but it does not burn easily. In fact, some people regard cork as fire retardent because the bark protects the tree trunk when the scrub fires burn up the dry grasses in the cork forests.